Manajemen Sistem Informasi  February 15, 2009Posted by desrinda in MIS.
VALUE CHAIN = inter-organization system. It’s important for setting balance score card, which consists:
– FINANCIAL PERSPECTIVE (for share holders in terms of income/revenue/profit)
– CUSTOMER PERSPECTIVE (satisfaction, return rate, loyalty)
– INTERNAL PERSPECTIVE (best process)
– ORGANIZATION LEARNING (best people, strong organization, suitable technology)
Important characteristics of information:
Assignment: ERP implementation in a multinational organization.