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Total Quality Management [2] February 15, 2009

Posted by desrinda in TQM.
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ISO, QMS and Quality Awards

ISO Quality Standards:
– Define the main feature and requirements of a QA system.
– They are flexible and adaptable to the needs of different  organizations.
– They from a basis a develop and establish a Quality Management System for an organization.

pdca

Quality Award
– it is a competition
– it is not a level of conformance, like ISO 9000
The key elements are:
– collecting evidence against the Excellence model
– scoring the evidence against the Excellence model
The award places equal emphasis on:
– the excellence of what is done
– the results which are achieved

Assigment: Malcolm Baldrige National Quality Award (MBNQA) winners and criteria.

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