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Total Quality Management [4] February 28, 2009

Posted by desrinda in TQM.
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STATISTICAL PROCESS CONTROL
= measure process variation by sampling

Natural and assignable variations distinguish below tasks for manager:
1. To ensure that process is capable of operating under control with only natural variation.
2. To identify & eliminate assignable variations so that processes will remain under control.

tqm4-1

tqm4-2

tqm4-3

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