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Total Quality Management [8] March 27, 2009

Posted by desrinda in TQM.
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NEW 7 TOOLS OF QUALITY
Also known as 7 management tools, focus more on qualitative data rather than quantitative.
1. Affinity Diagram/KJ Method
2. Interrelationship Diagram
3. Tree Diagram/Systems Flow Chart
4. Matrix Diagram
5. Matrix Data Analysis
6. Process Decision Program Chart (PDPC)
7. Arrow Diagram or PERT/CPM

More details can be found at Wikipedia.

Comments»

1. Nadeem Sohail - April 16, 2009

I want to do a case study of total quality management in management library.let me know about what would be paramenter and other related inormation……..

desrinda - April 24, 2009

Hi,

Sorry for late reply. Did you mean “library management”?

This one is good, http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&contentId=1753960

Some goodreads are found at:
http://www.public-libraries.net/html/x_media/pdf/klawi-ex.pdf
http://equinox.dcu.ie/
http://informationr.net/ir/1-3/paper9.html

I’ve searched it using keyword “library management quality management” on http://www.google.com,


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